tk11bat Privacy Policy
At tk11bat, your privacy matters. This Privacy Policy explains exactly what personal data we collect when you use our platform, how that data is stored and processed, who it may be shared with, and what rights you hold as a player. We are committed to handling your information responsibly, securely, and transparently — because trust is the foundation of everything we do for players across Bangladesh.
Data We Collect
tk11bat collects personal data in several contexts: when you register an account, when you make deposits or withdrawals, when you interact with our customer support team, and through automated means as you navigate the platform. We collect only data that is reasonably necessary to provide our services, maintain security, meet legal obligations, and improve the player experience.
The categories of personal data we collect are described in the table below. Where data is collected automatically through your use of the platform (rather than provided directly by you), this is noted accordingly.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (for KYC) | Provided by you at registration and during KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city and division in Bangladesh) | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket wallet numbers, bank account details (for withdrawals), deposit and withdrawal transaction records | Provided by you when using the cashier; recorded automatically by the payment processor |
| Gaming Activity Data | Game session logs, bet amounts, win/loss records, bonus activations, wagering history, game preferences | Collected automatically as you use the platform |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, session timestamps | Collected automatically via server logs and browser signals |
| Communications Data | Live chat transcripts, support email correspondence, submitted complaint records | Generated when you contact our support team |
| Verification Documents | Scanned or photographed copies of National ID card, passport, driving licence, or payment method proof | Provided by you during the KYC verification process |
How We Use Your Data
tk11bat processes personal data for specific, documented purposes. We do not use your data for any purpose that is incompatible with those listed below. For each processing purpose, there is a corresponding lawful basis — either your consent, the performance of our contract with you, a legal obligation, or our legitimate interests in operating a secure and compliant platform.
- Account management: We use your identity and contact data to create and maintain your player account, authenticate your logins, and communicate account-related notices such as security alerts, password resets, and verification requests.
- Payment processing: Financial data is used to process deposits, execute withdrawal requests, apply bonuses, and maintain an accurate transaction history within your account. We share the minimum necessary financial data with our payment processing partners to complete each transaction.
- Identity and age verification (KYC): We are obligated to verify that all players are aged 18 or above and that their identity matches the account registration details. Verification documents are used solely for this purpose and reviewed by our compliance team.
- Fraud prevention and security: Technical data, gaming activity data, and financial data are analysed to detect and prevent fraudulent behaviour, multi-account abuse, money laundering, bonus abuse, and other activities that may harm players or the integrity of the platform.
- Customer support: Communications data is used to handle your support queries, resolve disputes, and maintain a record of interactions for quality assurance and compliance purposes.
- Responsible gaming monitoring: Gaming activity data is reviewed to identify patterns consistent with problem gambling behaviour. Where such patterns are identified, our responsible gaming team may reach out proactively. This processing is carried out in your legitimate interest and the interest of player welfare.
- Platform improvement: Aggregated and anonymised technical and gaming activity data is used to analyse how the platform is used, identify areas for improvement, and optimise the player experience. This data cannot be traced back to individual players.
- Marketing communications (opt-in only): If you have explicitly opted in to marketing communications, we may use your contact data to send you promotional offers, bonus announcements, and seasonal campaigns relevant to the tk11bat platform. You may withdraw your consent at any time by contacting our support team.
Data Sharing & Third Parties
tk11bat does not sell your personal data to any third party. We share personal data only where it is necessary to deliver our services, comply with a legal obligation, or protect the security of the platform and its players. All third-party service providers that process data on our behalf are bound by confidentiality agreements and are permitted to use your data only for the specific purposes for which it was shared.
The categories of third parties with whom we may share your data, and the reason for each, are set out below.
| Third-Party Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors | To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard | Name, wallet/account number, transaction amount, reference ID |
| Game Providers | To deliver certified casino games and sports betting markets (e.g., Pragmatic Play, Evolution Gaming, Spribe) | Anonymous player session token, bet amount, game result; personal identity is not shared with game studios |
| KYC & Identity Verification Services | To verify player identity and age in compliance with our KYC obligations | Name, date of birth, ID document images, ID number |
| Fraud Prevention & Security Providers | To detect and prevent fraud, money laundering, multi-accounting, and bonus abuse | IP address, device fingerprint, login timestamps, transaction patterns |
| Legal & Regulatory Authorities | To comply with lawful orders, court orders, or regulatory requests from competent authorities | Data specified in the applicable legal order; only the minimum required is disclosed |
| IT Infrastructure & Hosting Providers | To host platform data on secure servers and maintain platform uptime and performance | Encrypted account data stored on provider infrastructure; providers have no access to plaintext personal data |
Data Security & Retention
tk11bat implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encryption-at-rest for sensitive stored data, access controls that restrict data access to authorised personnel only, and regular security audits of our infrastructure.
Despite these measures, no internet transmission or electronic storage system is entirely risk-free. In the unlikely event of a data breach that poses a risk to your rights or freedoms, tk11bat will notify affected players without undue delay and take immediate remedial action.
Data retention periods are as follows. We retain personal data only for as long as it serves the purpose for which it was collected or as required by applicable law:
- Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years after account closure, to meet financial record-keeping obligations.
- KYC verification documents: Retained for a minimum of five (5) years from the date of verification, consistent with anti-money-laundering record-keeping requirements.
- Transaction records: Retained for a minimum of five (5) years from the date of each transaction to support dispute resolution, audit, and legal compliance purposes.
- Support communications: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Marketing consent records: Retained for the duration of your opt-in consent period plus two (2) years thereafter, to demonstrate compliance with consent obligations.
- Technical and session logs: Retained for up to twelve (12) months for security monitoring purposes, then permanently deleted or anonymised.
Upon the expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual player. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes.
Your Privacy Rights
As a player on the tk11bat platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via the live chat feature or by email at [email protected]. We will acknowledge your request promptly and respond within a reasonable timeframe, typically within 30 days.
- Right of Access: You have the right to request a copy of the personal data we hold about you, along with an explanation of how it is being used. We will provide this in a clear, readable format.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For data such as your legal name or date of birth, we may require supporting documentation before making corrections.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to our legal obligations — certain data such as KYC records and transaction histories must be retained for the minimum periods described in Section 5.
- Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute regarding its accuracy is resolved.
- Right to Data Portability: Where processing is carried out on the basis of your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
- Right to Withdraw Consent: Where we process your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- Right to Object: You may object to the processing of your personal data where that processing is based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.
Minors & Age Verification
The tk11bat platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in our KYC process, and access to all real-money gaming and betting features is withheld until age verification is successfully completed.
If tk11bat discovers or is notified that an account has been registered by a person under the age of 18, the account will be closed immediately, all deposits will be refunded to the source payment method where technically possible, and any winnings accumulated will be voided. No funds generated through underage account usage will be paid out under any circumstances.
We urge parents and guardians in Bangladesh to make use of parental controls available through internet service providers and device-level content filters to prevent underage individuals from accessing online gambling platforms. If you suspect that a minor has accessed tk11bat using your payment method or personal details, contact our support team immediately so that the account can be investigated and appropriate action taken.
Policy Updates & Contact
tk11bat reserves the right to update this Privacy Policy at any time. When material changes are made — such as changes to the categories of data collected, the purposes for which data is used, or the third parties with whom it is shared — registered players will be notified via the email address associated with their account. Minor clarifications, formatting corrections, or changes that do not affect how your data is processed may be made without notification.
The "Last Updated" date displayed at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how your data is protected. Continued use of the tk11bat platform following the effective date of any update constitutes your acceptance of the revised policy.
If you have any question, concern, or complaint regarding this Privacy Policy or the way your personal data is handled by tk11bat, please reach out to our support team. We take all privacy-related enquiries seriously and will respond in a timely and transparent manner.
Questions About Your Data or Our Platform?
Our 24/7 English support team is here to help with any privacy concern. You can also read our full Terms & Conditions, explore responsible gaming tools, or head to the casino to enjoy over 2,800 games on tk11bat today. 18+ only. Please play responsibly.
Terms & Conditions Responsible Gaming Explore Casino